PRIVACY
IMPORTANT: Please read this Privacy Statement carefully to understand why we collect your personal data and how it is processed by El Mar a l’Eixample, S.L., Aribau, 117 Local, 08036, Barcelona.
This policy is subject to change and should be consulted whenever you decide to visit us.
This Privacy Policy was amended on 21/02/2024.
FIELD
This online privacy statement of El Mar a l’Eixample, S.L., is public and accessible to all users and clients of El Mar a l’Eixample, S.L., and applies to all the websites of El Mar a l’Eixample, S.L., with www.elcangrejoloco.com being the main site or domain.
It also applies to any documents or messages issued by El Mar a l’Eixample, S.L. that link to this policy or privacy statement or, as applicable, instruct you to access it to find out how El Mar a l’Eixample, S.L. uses your personal data.
Here is some general information about the uses of your personal information. These uses and treatments are detailed below.
THE PERSONAL INFORMATION WE COLLECT
Information on the use of personal data, pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guaranteeing Digital Rights, which adapts the Regulation to the Spanish legal system and completes and develops its provisions (LOPDGDDD).
El Mar a l’Eixample, S.L. respects your right to privacy and applies all current laws to protect the personal data of its customers and users.
Your personal data is handled with the utmost discretion, and El Mar a l’Eixample, S.L., as Data Controller, has taken the necessary technical and organisational measures to guarantee the confidentiality and security of personal data, avoiding its alteration, loss, unauthorised processing or access.
For you to receive information and, as applicable, be able to book or use the products and services that El Mar a l’Eixample, S.L. offers through its website(s) please provide us with certain personal data necessary for us to personalise our services and adjust them to your interests and needs.
Please remember that it is incumbent on the user to inform us of any change to their data, to El Mar a l’Eixample, S.L., and recorded on our sites, to ensure it is maintained in the corresponding files.
To improve the services we offer you, you may receive a satisfaction survey once we have completed providing our service. You will be asked to evaluate the services you received and provide a brief commentary on your experience.
We collect your personal information for a number of reasons:
- Attending to requests for services
- Providing services
- Budgeting
- Sending you status messages of ongoing services
- Sending out promotions that we think our customers might be interested in.
- Quality and satisfaction surveys to improve the services provided by El Mar a l’Eixample, S.L.
We may also collect information related to your use of our websites through various technologies, such as the use of cookies.
You may revoke this consent at any time and exercise your rights of access, rectification, deletion, limitation of processing, to be forgotten, data portability and opposition as described in the «EXERCISING YOUR RIGHTS» chapter of this document.
COLLECTION METHODS
El Mar a l’Eixample, S.L. collects personal data through various channels: on the website www.elcangrejoloco.com; at the El Mar a l’Eixample, S.L. call centre; at the physical centres of El Mar a l’Eixample, S.L. when requesting a quote or a service; on the El Mar a l’Eixample, S.L. page on Facebook, Instagram.
As applicable, we will always give you the option to opt out of our use of your data for marketing communications or mailings.
DISCLOSURE TO THIRD PARTIES
You authorise us to disclose data such as Name, tax ID, Bank Details, etc., to the Financial Entities with which El Mar a l’Eixample, S.L. works for the sole purpose of managing transfers, collections and payments arising from the commercial relationship and the use of our services.
Personal data will not be disclosed unless we are legally obliged to or receive a court order.
PROCESSING AND USES
You may revoke the consent you have given at any time to allow your data to be used in a specific way. Such a revocation may not have retroactive effect.
Performance and management of the contracted service and invoicing.
It will not be possible to render the service without the requested data.
Los datos personales, así como los relativos al servicio serán conservados en nuestros ficheros durante el tiempo necesario para poder hacer efectiva la garantía del servicio prestado (5 años).
Service billing data will be kept in our records for the time necessary to meet the legal and fiscal obligations applicable to the services provided by El Mar a l’Eixample, S.L. (5 years + the current year).
You may exercise the following rights in relation to this data processing if you deem fit:
- Access – to find out what data we hold and process.
- Rectification – if you consider that the data is incorrect or has changed (e.g. your contact details).
Processing queries
Personal, contact and image data will be kept in our records for the time necessary to carry out the requested action.
You may exercise the following rights in relation to this data processing if you deem fit:
- Access – to find out what data we hold and process.
- Opposition and limitation, to ensure that the personal data is not processed – as soon as your request is processed – for the purpose of the information service.
- Rectification – if you consider that the data is incorrect or has changed.
- Erasure or deletion if you withdraw your consent to this processing.
Quality Service.
To meet our quality commitments to our customers, we hold regular surveys to find out how satisfied our customers and users are with our work, so that we can improve our services.
These surveys are carried out electronically (you receive an e-mail with a link to the website where the survey is conducted) and do not collect any personal data in addition to that which you have previously provided us with.
In any event, personal contact data collected for the purpose of sending you the quality survey will only be used with your explicit consent.
Personal data relating to this processing will be kept for 3 months for this purpose.
You may exercise the following rights in relation to this data processing if you deem fit:
- Opposition and limitation, so that the personal data is not processed – as soon as your request is processed – for the purpose of the quality service.
- Rectification – if you consider that the data is incorrect or has changed.
Information about the services of El Mar a l’Eixample, S.L.
We need to process your contact details to keep you informed about the services provided by El Mar a l’Eixample, S.L. and specific promotions, .
You will also be given the opportunity to unsubscribe from each communication sent; you may also exercise the rights set out below at any time.
You may exercise the following rights in relation to this data processing if you deem fit:
- Opposition and limitation, to ensure that the personal data is not processed – as soon as your request is processed – for the purpose of the information service.
- Rectification – if you consider that the data is incorrect or has changed.
- Erasure or deletion if you withdraw your consent to this processing.
Budgeting
The data you provide us with for the preparation of the quote will be kept in our records until you inform us of your refusal to execute it or until 2 years have passed, after which it will be deleted. Otherwise it will become part of the processing necessary to Provide the Service,
You may exercise the following rights in relation to this data processing if you deem fit:
- Access – to find out what data we hold and process.
- Rectification – if you consider that the data is incorrect or has changed (e.g. your contact details).
- Deletion – if the action budgeted by El Mar a l’Eixample, S.L. is rejected for good.
Studying job applications
The data you provide us with to participate in our recruitment process; we will let you know if you are selected for the next phase. The data provided by you will be kept for a maximum period of 1 year after which it will be deleted.
You may exercise the following rights in relation to this data processing if you deem fit:
- Access – to find out what data we hold and process.
- Rectification – if you consider that the data is incorrect or has changed (e.g. your contact details).
- Erasure or deletion if you withdraw your consent to this processing.
Browsing
When browsing El Mar a l’Eixample, S.L. non-identifying data may be collected, including IP addresses, geographic location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third-party services.
We use this information to analyse trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole.
reCAPTCHA service
The IP browsing address will be sent to Google as part of the system making it possible to discern a human from an automated form filling and submission system.
Full details of Google’s privacy policy can be found at https://policies.google.com/privacy?hl=en
reCAPTCHA
We use the reCAPTCHA service by Google Inc. (Google) to protect data submitted through forms on our users’ pages. This service makes it possible to differentiate data sent by individuals from automated messages and entails the transmission of the IP address and other data required by Google for the use of the reCAPTCHA service. For this purpose, data will be transmitted to Google so that it can be used. The IP address will be encrypted by Google in EU member states and partner states of the European Economic Area. Only in exceptional cases will IP addresses be transmitted to a Google server in the USA for encryption. Google will use this information for the purpose of evaluating your use of the service on behalf of the owner of this website The IP address transmitted by reCAPTCHA will be kept separate from other Google data. Google’s privacy policy applies to this data. Full details of Google’s privacy policy can be found at https://policies.google.com/privacy?hl=en
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company with its head office at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States («Google»).
Google Analytics uses «cookies», which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the processing of data or information by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to access the full functionality of this website. By using this website you consent to the processing of your data by Google in the manner and for the purposes set out above.
EXERCISING YOUR RIGHTS
You may exercise your rights by writing to:
El Mar a l’Eixample, S.L.
B67327296
registered in the Barcelona Trade and Companies Register, in volume 46668, folio 48, page 527172, 2nd entry.
at the following address:
El Mar a l’Eixample, S.L.
Aribau, 117 Local, 08036, Barcelona
Messages may also be sent through the following channels:
- In person, at our offices
- By e-mail to rgpd@elcangrejoloco.com
- Contact us on +34 932 210 904 where we are always ready to help.
Data requests submitted may require you to provide additional documentation to confirm your identity.
In any event, more information on privacy and Personal Data Protection is available at the following link: www.agpd.en